Privacy Policy

Check-in & Check-out

• Standard Check-in Time: 2:00 PM
• Standard Check-out Time: 11:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.
• The primary guest must be at least 18 years of age at the time of check-in.

Identification Requirements

Every guest aged 18 years or above must present a valid, original government-issued photo ID at the time of check-in.

Accepted identification documents include:

• Aadhaar Card
• Passport
• Driving Licence
• Voter ID Card

Local IDs are accepted, subject to verification and hotel management approval.

Foreign nationals must present a valid passport and visa or other documents as required under applicable Indian laws and regulations.

The hotel reserves the right to deny check-in if valid identification is not provided.

Guest & Couple Policy

• Unmarried couples are allowed, subject to valid government-issued photo identification.
• Groups consisting only of male guests are allowed.
• The hotel reserves the right of admission in cases involving invalid identification, suspicious activity, misconduct, safety concerns, or violation of hotel policies.
• Unmarried couples are not permitted in rooms booked under hourly-stay plans, where applicable.

Visitors

Outside visitors should not enter guest rooms without prior permission from the hotel.

Visitors may be required to provide valid identification and register at the Front Desk.

The hotel reserves the right to restrict visitors for security, safety, privacy, or operational reasons.

Smoking & Alcohol

• Smoking is permitted only in designated smoking areas/rooms, where available.
• Smoking in non-smoking rooms or prohibited areas may result in additional cleaning or damage charges.
• Consumption of alcohol is not permitted within the property premises, subject to applicable hotel policy and law.

Food Policy

• Vegetarian and non-vegetarian food is permitted.
• Outside food is allowed.
• Food deliveries from services such as Zomato, Swiggy and local restaurants are permitted, subject to hotel security procedures.
• In-room dining is available during designated operating hours.
• Delivery personnel may be restricted from entering guest floors. Guests may be required to collect deliveries from the designated collection area.

Pets

Pets are not allowed on the property.

Accessibility

The property is accessible to guests using wheelchairs. Guests requiring a wheelchair are requested to bring their own, as availability of wheelchairs at the hotel cannot be guaranteed.

Guests requiring specific accessibility assistance are advised to contact the hotel before arrival.

Children & Infants

One infant aged 0–2 years may stay in a room without being counted toward the standard room occupancy, subject to the booked room category.

Complimentary infant meals are not included unless specifically mentioned in the selected package.

Extra Bed / Extra Guest Charges

Child Extra Bed

An extra bed/cot for a child may be provided at ₹1,500 per child, payable directly at the hotel.

Adult Extra Bed

An extra bed/cot for an additional adult may be provided at ₹2,000 per guest, payable directly at the hotel.

Extra beds are subject to room capacity and availability.

Applicable taxes, if any, will be charged as per prevailing government regulations.

Parties & Events

Private parties and events may be permitted only with prior approval from hotel management.

Additional venue charges, food and beverage requirements, timing restrictions, sound restrictions, security deposits and other conditions may apply.

Guests are responsible for complying with hotel rules and applicable local laws during any event.

Renovation & Maintenance

Certain restaurants, guest rooms, floors, facilities or other areas of the hotel may occasionally undergo renovation, maintenance or improvement work.

The hotel will make reasonable efforts to minimise inconvenience to guests. Access to certain facilities or areas may be temporarily restricted during such work.

Guest Conduct

Guests must maintain appropriate behaviour and respect the privacy, safety and comfort of other guests and hotel staff.

Illegal activities, possession of prohibited substances/items, excessive disturbance, threatening behaviour, harassment, violence, or deliberate damage to hotel property are strictly prohibited.

The hotel reserves the right to require a guest to leave the property for serious violations of hotel rules or applicable law.

Guests may be liable for damage or loss caused to hotel property during their stay.

Room Tariff & Additional Charges

The room tariff covers only the inclusions specifically mentioned in the selected booking plan.

Additional services such as:

• In-room dining
• Restaurant purchases
• Laundry
• Minibar
• Snacks and beverages
• Telephone services
• Extra beds
• Transportation
• Special arrangements
• Other chargeable hotel services

are not included unless specifically stated in the booking.

Any outstanding charges must be settled before or at the time of check-out.

Taxes will be charged according to applicable government regulations and the selected booking plan.

Payment

Depending on the selected rate or booking channel, guests may:

• Pay in advance; or
• Pay at the hotel.

The applicable payment terms will be displayed at the time of booking.

The hotel may request an advance payment, card guarantee or security deposit for certain bookings.

Booking Modifications

Changes to dates, room categories, number of guests or other booking details are subject to availability.

Any modification may result in a change in room rates, taxes, packages, offers or other booking conditions.

Bookings made through third-party platforms are also subject to the modification policies of the respective booking platform.

CANCELLATION & REFUND POLICY

Cancellation, amendment and refund conditions may vary depending on the room type, rate plan, package, offer and booking channel selected by the guest.

Guests should review the cancellation conditions displayed with their selected rate before confirming a reservation.

Cancellation

Cancellation charges will be applied according to the cancellation policy associated with the selected booking rate or package.

Some promotional, discounted, advance-purchase or special rates may be non-refundable and/or non-cancellable.

If a booking is made through a third-party platform such as MakeMyTrip or another Online Travel Agency (OTA), the cancellation terms displayed by that platform at the time of booking will apply.

Non-Refundable Bookings

Bookings specifically identified as Non-Refundable are not eligible for a refund after confirmation except where required by applicable law or expressly approved by the hotel.

Failure to arrive, cancellation, or shortening of the stay may result in forfeiture of the amount paid according to the applicable rate conditions.

No-Show

A guest who fails to arrive on the scheduled check-in date without cancelling the reservation within the permitted cancellation period will be considered a No-Show.

No-show charges may be up to 100% of the applicable booking amount, depending on the selected rate plan.

Early Departure

If a guest checks out before the confirmed departure date, a refund for the unused nights is not guaranteed.

Any refund or adjustment will depend on the applicable rate plan and approval by hotel management.

Booking Modifications

Requests to change:

• Check-in or check-out dates
• Room category
• Number of guests
• Meal plan
• Package
• Other reservation details

are subject to availability and the conditions of the original booking.

A modification may result in revised room rates, taxes or other charges.

If the revised booking costs more than the original booking, the guest will be required to pay the difference.

Refund Processing

Where a refund is approved, it will normally be processed to the original payment method used for the booking.

The time required for the refunded amount to appear in the guest’s account may depend on the bank, card issuer, payment gateway or booking platform.

Any applicable payment gateway, banking or platform charges that are non-refundable may be deducted where permitted.

Third-Party / OTA Bookings

Reservations made through MakeMyTrip, Booking.com, Agoda or other third-party booking platforms must normally be cancelled or modified through the same platform.

Refund processing for such bookings is governed by the applicable booking terms and may be handled by the booking platform rather than directly by Seasons Hotel Rajkot.

Guests should contact the booking platform first for refunds relating to payments collected directly by that platform.

Offers, Coupons & Discounts

Coupons, promotional discounts, credits or special offers used for the original reservation may be forfeited when a booking is cancelled or modified, depending on the applicable offer conditions.

A promotional offer applicable to the original booking may not automatically apply to a modified booking.

Refund in Case of Hotel Cancellation

If Seasons Hotel Rajkot is unable to honour a confirmed prepaid reservation due to circumstances within the hotel’s reasonable control and an acceptable alternative cannot be provided, the hotel will arrange an appropriate refund of the amount collected by the hotel for the affected accommodation, subject to the applicable booking terms and law.

Force Majeure

In circumstances beyond the reasonable control of the hotel—including natural disasters, government restrictions, civil disturbances, major transportation disruptions, epidemics/pandemics or other force majeure events—cancellations, modifications and refunds will be handled according to the applicable booking conditions and legal requirements.

Refund Disputes & Assistance

For assistance regarding cancellations, modifications or refunds, guests may contact:

Seasons Hotel Rajkot
Phone: +91 99099 45085 / +91 99099 45077

Guests should keep their booking confirmation or reservation number available when contacting the hotel.

Important: The cancellation and refund terms shown on the guest’s confirmed reservation/rate plan will take precedence over this general policy where those terms differ.

General Terms

Seasons Hotel Rajkot reserves the right of admission and may refuse accommodation where required for security, safety, legal, identification, payment or serious policy-compliance reasons.

Hotel policies, facilities, operating hours, charges and services may change when reasonably required due to operational requirements, maintenance, government regulations or other circumstances.

For booking-related concerns or clarification, please contact:

Seasons Hotel Rajkot
Phone: +91 99099 45085 / +91 99099 45077